DO YOU WORK WITH ANY INSURANCE?

D & C Auto Shop works with most insurance companies. Just give us a call and we will work directly with your insurance.

HOW DO I OBTAIN AN ESTIMATE?

Call us to schedule an appointment and one of our representatives will assess the visible damages to your vehicle. Please keep in mind that with today’s vehicles, there is the possibility of additional damages behind the main damaged panels. If the repairs are processed with an insurance company we will be able to handle the entire process after you have made a claim and obtain the claim#. If we are not a direct repair with an insurance company, this is not a problem. We work with any insurance company. The first estimate usually will be provided by the insurance company, which we will need a copy of, and our representatives will work direct with that insurance company on any additional repairs necessary to get your vehicle completed correctly.

DO I HAVE TO GET MULTIPLE ESTIMATES FOR MY INSURANCE COMPANY?

No. You only need one estimate of repair. D & C Auto Shop will negotiate on your behalf with your insurance company to insure a fair and proper repair to your vehicle.

DO I NEED TO HAVE REPAIRS PERFORMED BY A SHOP SELECTED BY THE INSURANCE COMPANY?

No. You are entitled to have the vehicle repaired by the repair shop of your choice.

DOES D & C AUTO SHOP ASSIST WITH GETTING MY CAR TOWED?

We work with C & W Towing of Central Florida. We will be happy to arrange a tow for you. If you need an emergency after hours tow, please call C & W Towing directly at 321-402-7499.

WILL PARTS BE ORDERED BEFORE I DROP MY CAR OFF FOR REPAIR?

Yes. Our goal is to provide you with a quick turnaround time. We generally order your car’s parts after we write your estimate and schedule your car for work. Other shops may take weeks to process your claim and order parts. If the vehicle is unsafe to drive, we would recommend leaving the vehicle at that time and we will move forward with the process.

CAN I GET A RIDE HOME WHEN I DROP OFF MY VEHICLE?

At the moment, we do not provide drop-off services, however, we would be happy to coordinate this service for you. Please make sure to have arrangements set up with your D & C representative. We want each customer’s visit to be a positive experience and we will work diligently towards that goal.

HOW CAN I GET A RENTAL VEHICLE?

Insurance companies will only pay for a rental vehicle if you have the option on your policy or if you are the claimant. Check your policy and/or contact your insurance company to find out if your policy has rental coverage and what the specific limitations are. If you need a rental vehicle, we can recommend close by rental agencies for you to contact.

HOW LONG WILL IT TAKE TO FIX MY CAR AND WHEN CAN I PICK IT UP?

We will give you an estimate of the time it will take to complete the repairs. You can contact us at any time and we will provide you with an update on the status of your car. We will contact you when your car is ready to be picked up. Every case is different, but we do our best to turn your car around quickly.

We will keep you posted on the status of your repairs. You will receive pictures and status updates of each repair phase directly to your phone and you will be contacted when your vehicle is ready to be picked up. You may also call or email us during the repair process if you have any questions or concerns.

CAN YOU MATCH THE PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly specialized paint. We have made a major investment in the finest paint systems and equipment to ensure that each vehicle’s paint matches like the factory. We take special pride in our ability to match factory finishes as the major step in the restoration process.

CAN I HAVE OTHER SERVICE WORK DONE ON MY CAR WHILE IT IS IN THE BODY SHOP?

Yes. Just let us know what other work you would like done and we will help with the necessary arrangements.

DO I HAVE TO PAY A DEDUCTIBLE?

Deductibles may apply when repairs are processed with your own insurance company. There are times that your insurance company may waive your deductible, such as, if later you are not found at fault or if you have a specialized policy. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department as well as the account of the accident by the other person(s) involved. If you aren’t sure about your deductible, please contact your insurance company to verify.

The deductible must be paid per your insurance policy requirements and subject to state law. The deductible is usually paid when you are picking up your car upon completion of repairs, although you can prepay if desired

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

If you received any payments from the insurance company, this is the easiest form. All you would need to do is have the parties it is made out to, sign the check. We do accept all major credit cards and cash, however personal checks are not accepted.

WHAT ARE “BETTERMENT” CHARGES?

Parts that wear out and need replacement over time are commonly subject to betterment charges. Parts such as batteries, tires, and suspension parts that may need to be replaced during the repair process may be subject to betterment charges. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle and wear condition of the component and may be an additional cost to you.

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and wash vehicle in the shade if possible.

IMPORTANT - The Don'ts:

Do not use a commercial brush-type car wash. Stiff brushes or sponges can mar the finish and damage the surface. Do not “dry wipe” the paint surfaces. Avoid gravel roads if possible due to the possibility of chipping the finish is easiest in the first 30 days.

Avoid parking under trees and utility lines to avoid the possibility of bird droppings and/or tree sap droppings. These both have a high acid contend and will damage a freshly painted surface as well as the existing factory finish.

Do not spill gasoline, oil, antifreeze, transmission fluid, brake fluid, or windshield solvent on the new finish as well as the existing factory finish. Avoid scraping ice or snow from the newly painted surface(s) to avoid damage in the first 90 days.

Do not apply any wax or sealant to the newly painted surface(s) within the first 90 days.

After painting and applying clear coat, your paint is baked to give durability and a high gloss that will last for the life of your vehicle. Your vehicle’s paint is then inspected and buffed to meet our quality standards.